Our Support Policy
1. Support requests are being processed on business days from 10:00 to 18:00 (GMT +02) [generally] within 24h to 48h in the order they were received.
2. We suggest, while our team reviews your support request, please read the documentation for product
3. We are in GMT+2 timezone. We address all the support queries 6 days weekly on the first-come, first-solve basis (Sundays off).
4. If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket.
5. Have pre-sales questions or concerns, please write to us via our website contact page
6. If you like our product and support then please drop a rate and write a review at https://codecanyon.net/
Kindly note: Our complimentary support does not include installation and customization requests.
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